Returns and Exchanges

Thank you for shopping with Salt & Creek! We hope you are delighted with your purchase. If for any reason you are not completely satisfied with your order, we are here to help.

 

Return Policy

We have a strict 14-day return policy. To be eligible for a return, your item must be:

  • Unused, in the same condition that you received it, and in the original packaging.
  • Accompanied by a receipt or proof of purchase.
  • Custom items and furniture are final sale and non-returnable.
  • Damaged items upon receipt are not eligible for a refund.

 

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at shop@saltandcreek.com within 14 days of receiving your order.
  2. Provide your order number and details about the item you wish to return.
  3. We will email you a return authorization and a return shipping label.

Return shipping costs are the responsibility of the customer. The cost of the return label will be deducted from your refund.

 

Refunds

Once your return is received and inspected, we will notify you via email of its approval or rejection. If approved, your refund will be processed within 7 days to your original payment method. Original shipping charges are non-refundable.

 

Exchanges

We are happy to exchange items if they are defective or damaged upon delivery. Damages must be reported within 48 hours of receiving your order. If a replacement is available, we will ship it to you; if not, we will issue a full refund.

 

Shipping Returns

  • Customers are responsible for return shipping costs.
  • If returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Salt & Creek is not responsible for lost or undelivered returns.

 

Contact Us

For any questions, reach out to us at shop@saltandcreek.com.

We're Growing! New roles coming winter 2025/2026

Careers

More than a job—it’s a state of mind. We’re always on the lookout for people who bring style, spark, perspective and expertise to the table. Sales, marketing, fulfillment and beyond.

Think you’ve got what it takes? Slide us your resume and tell us why you’re the one.

Brands, creators & events

Partnerships

Let’s collab like it’s our job (because it kind of is).

Influencers, if your aesthetic feels like sun-kissed afternoons, seaside dinners, and chic little luxuries—we’d love to dream something up together. From content to pop-ups, let’s give them something to talk about.

Brands, let’s talk. From co-branded products to curated gifting, we love linking arms with like-minded labels who share our resort-state-of-mind ethos. If you’ve got an idea that feels chic, fresh, and a little unexpected—we’re all ears.

Reach out below or via our instagram @saltandcreek — let’s see what we can create together.

Join the Assortment or wholesale the S&C range

Stockists & Artisans

Stockists, so you want Salt & Creek on your shelves? We love a good home away from home, and we’re always looking for retailers who understand the vision and destination.

Tell us a bit about your shop—we’ll see if we’re a match made in coastal heaven.

Brands, if you’re a brand or maker that thinks your collection belongs in our resort-state-of-mind world, we’d love to hear from you!

We’re always on the lookout for elevated, effortless, and those perfectly unexpected pieces to share with our community.